Online Summit: ITAM Crisis Management

This webinar has now taken place.   We live in unpredictable times – for ourselves, our families, and the organisations we work for. With the business playbook torn up, what can we as ITAM professionals do to help bring order to ...
31 March 2020


This webinar has now taken place.


We live in unpredictable times – for ourselves, our families, and the organisations we work for. With the business playbook torn up, what can we as ITAM professionals do to help bring order to the chaos? That’s the subject of our new Online Summit – ITAM Crisis Management, on Thursday April 23rd at 2PM London time. 

At the summit you’ll hear how ITAM professionals, subject matter experts, and vendors are handling this crisis. By attending you’ll be better prepared to respond to new challenges, and to get your organisation’s IT assets back under control. Subjects are expected to include the following:  

  • Hardware Asset Management – How does a crisis impact Hardware Asset Management? What do you need to do to manage your environment? 
  • SaaS Management – how to find out what your users are using now they’re working remotely. 
  • Workspace Management – how to make sure remote workers using Citrix & other technologies are licensed correctly, avoiding future license compliance issues. 
  • Keeping the lights on – ITAM’s role in Disaster Recovery (DR) & Business Continuity Planning (BCP). 
  • Governance in a crisis - what should ITAM teams prioritise now in order to avoid problems down the line? 
  • Selecting manageable technologies – what should procurement and technology professionals be paying attention to when time is short to select new technologies for their workforces?  
  • Discovery & Inventory for remote networks – how do you ensure you can discover and inventory devices not on your corporate network? 
  • Vendor Management - what does experience tell us about the likely behaviour of software vendors during and after this crisis, and how can we influence this behaviour? 

Your opportunity to speak 

If you have something to say about the topics above, or you have other experience relevant to our Crisis Management Summit we would love you to speak. The event will be online and speaking slots will be a maximum of 20 minutes. If you can run Zoom, you can participate! We’ll provide you with lots of help and guidance beforehand, and these events are a great introduction to speaking in public. If you think you don’t have enough material for 20 minutes, don’t worry – the schedule is flexible. 

Please get in touch via if you’d like to know more and we’ll be more than happy to help. 



AJ Witt, ITAM Industry Analyst, The ITAM Review

AJ Witt is ITAM Industry Analyst at The ITAM Review. Previous to joining the ITAM Review team in April 2018, he was Software Asset Manager for Carnival UK, operators of the P&O & Cunard cruise lines. Coming from a background in IT Infrastructure technical operations IT Security & Compliance, AJ is well-placed to share his experience of how dynamic SAM teams can build mutually-beneficial stakeholder engagement. AJ lives close to the New Forest National Park and enjoys cycling when his son isn’t keeping him busy with music, astronomy, and art projects.


David Foxen, Founder & Principal Consultant, SAM Beast Consulting

David is an award winning ITAM professional and currently the Principal Consultant for SAM Beast Consulting Ltd, helping customers implement and mature successful IT Asset Management functions.

He has already implemented a successful IT Asset Management structure in a number of organisations. He has also saved millions of pounds via contract renegotiation, internal audits and optimising existing licenses. He has previously held a number of SAM roles including SAM Evangelist, ITAM Director, Global Software Asset Manager, Software Asset Manager and Software Asset Analyst.

Whilst always looking to learn, he is very enthusiastic and passionate about software asset management, IT Asset Management, Mobile Asset Management and software licensing. If you want to get in touch with David then the best way to do so is at

Session: How HAM coped with a global pandemic

How a global organisation coped with the fast moving and spreading Coronavirus. From ensuring the correct stock levels were in place to support homeworking, to floor walking to see how many assets we could take from desks to provide to our users.


Dusan Omercevic, Founder, Cleanshelf

Dusan Omercevic is CEO and founder of Cleanshelf – an all-in-one solution to track, optimize, and benchmark your cloud software subscriptions. Dusan has 25 years of experience developing cutting edge SaaS products and AI/ML based technology. Before founding Cleanshelf he headed product development and engineering at Zemanta and respectively, and led several large software development projects. Dusan holds M.Sc. in Computer Vision from University of Ljubljana.

Session: Software Cost Optimization in a Shrinking Job Market

Even in the best times, companies lose track of software spend. We’ve partnered with companies ranging from growth startups to Fortune 500 multinationals that are flooded with redundant licenses, partially used subscriptions and duplicated applications. When compounded with staff exits, these problems grow since for every staff member that leaves, there remains expensive SaaS apps with access to corporate and personal data left unattended.

In this session, we address leading reasons why clients deprovision their licenses as part of their software cost optimization strategy. For each, we share the likely savings opportunities based on our clients’ experiences. As well, we outline five steps to slow a SaaS-induced cash drain.

Josh Warren, North America Director, Origina

With 22 years experience and counting, Josh has gained a wealth of knowledge and experience within the IT industry. Josh is responsible for building customer relationships in the North American market for Origina and has extensive experience negotiating with C-Level in blue chip companies.

Session: Stop the Block

While this current crisis is massively disruptive, there is still opportunity to implement successful changes to drive results within your organization. Saving 50% off your IBM software support costs may seem like a no brainer, but in order to get this over the line, you must first identify the blockers in your organization. Maybe your IT Architect’s main concern is support, not costs? Let Josh Warren bring you through an American Football themed presentation to help you get your great idea over the line, not only to save costs, but to receive world class support from our Global IBM expert team.

John Tomeny, CSAM, IAITAM Fellow

John Tomeny, CSAM, IAITAM Fellow, is a SAM/ITAM subject matter expert, trainer, and consultant with ITAM Partners LLC. Mr. Tomeny works with client organizations to reduce risk, manage compliance, and lower the costs of software and IT operations. He leads assessments of client IT operations and software optimization to build ITAM/SAM strategies aligned with the unique needs of each organization. John was the lead author of ISO 19770-3, the international ITAM standard for software entitlements and co-author to other ITAM standards. He currently serves as Editor of the ITAM Standards Five Year Strategic Business Plan, and SIIA CODiE Judge. Additionally, John volunteers as a Legislative Public Policy Ambassador for the Michael J. Fox Foundation and Research Advocate for the Parkinson’s Foundation.

Session: Avoiding Runaway SaaS and Shadow IT during a Crisis

By their very nature, Software as a Service products can be more challenging to manage than On-Premise software. But in times of crisis, SaaS products can become major contributors to Shadow IT with all of its associated vulnerabilities. Explore the methods you can use to discover SaaS gone rogue, and avoid growth of Shadow IT at a critical time.

Pat Phelan, VP, Market Research, Rimini Street

Ms. Phelan is responsible for research across the enterprise software market, including applications and technology strategies, software vendor support, third-party support, IT leadership discussions, business development and sales execution by providing enterprise software licensees with quantitative and qualitative strategic insights. She works across the organization to support planning for- and management of- the enterprise applications roadmap. Prior to joining Rimini Street, Ms. Phelan spent 18 years with worldwide analyst firm Gartner, where she served as research vice president for enterprise software and ERP products, and was the leading analyst covering third-party enterprise software support.

Session: Taking Your Enterprise To The Next Level During Economic Uncertainty

By understanding the motivations and strategic approach of your C-Suite you can leverage your knowledge of your IT environment to support transformational change, even in times of crisis.




This was a great webinar — very informative. I am looking forward to the other 11 modules!
Very well pitched i.e. middle of the road to be understandable for beginners as well as for people with experience in the field. Looking forward to the next module
I thought this module was well organized and well presented bringing together some key points about how to get the ITAM ball rolling and to keep it rolling. I look forward to next months module.
Really good & interactive
Great presentation! Thanks so much for putting these together. I look forward to next month!!
Thanks this is well-aimed and helped me to think about next steps I should be taking.
The session was very informative with excellent examples

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