USU Software Asset Management
USU Software Asset Management (formerly Aspera SmartTrack) is the strategic solution for managing your software licenses and cloud services. For almost two decades, USU Software Asset Management has found up to 30% savings for large enterprises and automatically protected against risky compliance gaps.
The platform covers all the important vendors like IBM, Microsoft, Oracle and SAP, and accurately calculates complex metrics for servers, cloud, clients, and mobile. It has a fully integrated product database, a dedicated discovery tool, connectors to cloud platforms, and powerful features that visualize your data center
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Anonymous, Red Hat
UK, 11th Jan 2019
Customer Service
60%
Value for Money
80%
Customer Support
70%
Net promoter score
90%
Overall Satisfaction
70%
Strengths
Strength of reporting, capabilities of managing large volumes of data, strong user interface, good product content
Weaknesses
Not always very agile, need strong technical skills to manage the product from an administrative perspective, however, this is due to the product being a true SAM tool
Anonymous, Insurance
USA, 26 Feb 2019
Customer Service
100%
Value for Money
100%
Customer Support
100%
Net promoter score
90%
Overall Satisfaction
90%
Strengths
Customer service and responsiveness first. The product is relatively open, you can’t change the database structure or add fields, but you can customize existing fields to suit your needs, and you can get to all YOUR data, unlike other vendors in this space, who treat your data as though they own it.They’re a SAM-only vendor, so they’re focused in that space.
Weaknesses
It’s a little hard to learn if you have a small staff and not in it every day. If you use SmartTrack daily, and it’s core functions, you’re going to be expert at it, but, if you have a tiny SAM staff, sometimes every thing you do seems like a re-learning experience. My advice – have a large enough team that at least one person is using the tool every single day to become expert on it. Sometimes I don’t understand the decisions made by the catalog team, but as we’re becoming more familiar with the tool, we’re making our own decisions.
Feature requests:
We come by ST via CA. I’d like to have access to Aspera’s help and knowledge base as a consequence of that, and not have to go through CA.
George Arezina, F.Hoffman La Roche AG
Switzerland, 7th April 2016
Customer Service
70%
Value for Money
80%
Customer Support
70%
Net promoter score
80%
Overall Satisfaction
80%
Strengths
SmartTrack demonstrated unique SAM capabilities and advanced features that met the needs of Roche’s complex organizational structure, which has multiple platforms that span across multiple divisions worldwide. It offered many of the features we required out-of-the-box, like covering the license types and metrics which Roche plans to manage in its SAM program, and customization was straight-forward.
Weaknesses
Smart Track is not meant for small companies with simple infrastructure, instead if you’re a complex organization with multiple platforms that span across multiple divisions worldwide, Smart Track should be a good fit in terms of functionality and ease to manage your software license estate bearing, in mind, it requires extensive customization in its initial implementation stage.
Feature requests:
This reviews is an average of all user ratings provided for USU Software Asset Management (formerly Aspera SmartTrack) from 2016 – 2021