AI is Revolutionizing IT Asset Management: Early Research

20 May 2024
4 minute read

AI is Revolutionizing IT Asset Management: Early Research

20 May 2024
4 minute read

The preliminary results of a global study by the ITAM Forum have unveiled crucial insights into the adoption of artificial intelligence (AI) in the IT Asset Management (ITAM) industry. The findings show a growing use of generative AI tools such as ChatGPT for professional tasks, but their implementation in ITAM-specific functions is still emerging.

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Growing Interest with Cautious Optimism

The study indicates that many ITAM professionals are optimistic about AI’s potential to enhance their industry. During the next five years, they expect significant improvements in automation and business intelligence, which could lead to increased efficiency across ITAM processes.

Adoption Challenges

However, the integration of AI within ITAM faces several obstacles. Key issues include:

  • Security and privacy concerns: With 54% of respondents highlighting this, it’s the leading challenge to AI adoption.
  • Uncertain return on investment: 43% of respondents are unsure about the financial benefits of investing in AI.
  • Policy and strategy shortfalls: 35% of organisations lack effective policies or are still in the early stages of developing AI strategies.
  • Skills gap: 32% of respondents noted deficiency in skilled resources and technical expertise.

Utilisation of AI in the Industry

The survey also explores the types of AI applications used in professional environments:

  • Generative AI: Leading the charge – used by 47% of respondents for generating new content.
  • Natural Language Processing (NLP): Deployed by 24% of respondents for tasks like document analysis and translation.
  • Predictive Analytics and Machine Learning: Utilised by 18% of respondents for data-driven forecasting and risk assessments.

Future Projections

Participants are largely positive about the future impact of AI on ITAM:

  • Enhanced ITAM Automation: 72% of respondents believe AI will improve the quality of existing ITAM tools.
  • Improved Business Intelligence: 69% see AI enhancing strategic decision-making capabilities.
  • Increased Operational Efficiency: 62% anticipate a boost in the efficiency and quality of ITAM functions.

Despite these benefits, 32% of respondents highlighted concerns about AI’s impact on employment, particularly the potential displacement of entry-level ITAM jobs.

Skill Development and Strategy

The findings underline the importance of developing AI-related skills and strategies within ITAM organisations. A significant number of professionals have yet to receive formal training in AI applications for ITAM, suggesting a pressing need for educational resources such as online tutorials, hands-on training, and detailed case studies.


As AI continues to evolve, its integration into ITAM promises substantial rewards but also presents significant challenges. Organisations will need to navigate issues of security, investment uncertainty, and skill shortages while fostering environments conducive to technological advancements. The ITAM industry stands at a pivotal point where effective strategy and education could substantially harness AI’s potential, transforming everyday operations and strategic planning.

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