For over twenty years, IT managers have struggled with the challenge of managing an IT estate which is no longer under their direct control. In this whitepaper we explore approaches to this problem and advocate new methods for managing your estate in the context of accelerating digital transformation and employee-led innovation. Rather than being a problem, we conclude that having the right processes and tools in place to manage shadow IT in the form of SaaS will result in a source of competitive advantage for your business.
