SAM MSP Group Test - The Results

SAM MSP Group Test - The Results

I am pleased to announce my report on SAM Managed Service Providers (MSP) is now available.

Download the full report here.

A competitive comparison of specialist SAM providers

An independent review of leading worldwide SAM Managed Service Providers

This group test looks at the capabilities of six leading SAM Managed Service Providers: Aspera, Computacenter, eTelligent, ITAM Solutions, SHI International and Softline Solutions.

There is considerable interest in ITAM managed services, although the market is very much in it’s infancy. The key difference when buying SAM Managed services rather than SAM tools and consulting is that organizations are buying an SLA or a business outcome rather than technology.

Service providers were rated based on the expertise, methodology and strength of customer references. General market observations during the study included the industry skills shortage, the use of underlying SAM technology, commercial independence and conflicts of interest, the scope of services, the duration of service relationships, key market drivers and using ISO as a reference model.

Contents Summary

• Introduction
• Assessment Criteria
• Market Observations
• Buyers Guide to Selecting a SAM MSP – General Advice
• Buyers Guide to Selecting a SAM MSP – Anecdotal Feedback
• Overall Best in Class
• Partner Summaries
• Anecdotal References for Providers

Download the full report here.