Welcome to the February 2024 edition of the ITAMantics podcast.
In this month’s edition of ITAMantics George and Rich discuss another Quest audit ending up in court, a Slack customer falling foul of Slack’s broken data migration tool (and facing the threat of their data being deleted), Flexera completing its acquisition of Snow Software, and “Chatbot Turbulence” – Air Canada’s misguided AI which gave a customer incorrect advice.
The articles discussed in this episode are:
- Another Quest audit ends up in court
- “Please Mr Benioff – can I have my data back?” Slack holds customer data to ransom
- Flexera completes acquisition of Snow Software
- Chatbot Turbulence: Air Canada and its Misguided AI Autopilot
Listen to the full ITAMantics podcast above or queue it up from your subscription on Spotify, Apple Podcasts or SoundCloud.
The following articles were also mentioned [i.e. shamelessly plugged by George] but not directly discussed on the podcast. Check them out below:
- ITAM Predictions 2024: Views from the industry: ITAM and FinOps continue to merge, SaaS sprawl continues to be a challenge, software vendor consolidation could cause issues as resellers get squeezed out as they look to transact with their customers directly (which could reduce SAM oversight on software purchases)
- Forgotten, but not lost: the critical role of license dongle management: Article by Abhik Chowdhury, Content Writer at OpenLM which explores the critical, but often overlooked, role of license dongle management.
- Podcast with Mihai Ciupala, winner of the Rising Star Award 2023: Mihai is a Software Asset Management Specialist at _VOIS (Vodafone Intelligent Solutions) and the current winner of the Rising Star Award. Podcast with Jennifer Carr from the ITAM Forum.
