The value of IT Asset Management (ITAM) is under great scrutiny, driven by siloed and conflicting stakeholder demands and the growing influence of cloud computing. IT leaders and asset managers must reimagine and modernise ITAM. Technology needs to be managed with a holistic, flexible approach that prioritises collaborative management, distributed decision making, and practices focused on value, experience, and risk.
Key Takeaways
Erosion of Value and Stakeholder Misalignment: ITAM teams feel unprepared for emerging trends due to a focus on SAM. This leads to a disconnect with stakeholders who need a broader asset management approach.
Complexity and External Pressure: Rapid changes in business, regulatory, and technology landscapes complicate ITAM maturity efforts. This necessitates shifts in strategies to adapt to modern applications, AI, and ESG considerations.
Embrace and Lead Convergence: Redefine and rebrand ITAM as Technology Management. Adopt a comprehensive approach that encompasses all technology needs, moving beyond mere cost optimisation and license compliance.
Relinquish Control: Shift the focus to providing the right data to the right people at the right time. This will foster visibility and ownership in technology decisions and hold individuals accountable for transparency and alignment.
Rethink Skills and Tools: Re-evaluate the skills and tools used. Move beyond specialised licensing skills to develop an approach that includes support from external service providers where appropriate. Additionally, look beyond traditional ITAM and CMDB tools toward more flexible, sustainable ecosystems of data.
This white paper acts as a guide to help highlight the need for ITAM’s evolution.
While some elements of this analysis may be hard to hear, it’s largely rooted in facts.
However, we here at the ITAM Forum want to lead the ITAM transformation and set up everyone for success. We welcome feedback and collaboration from all within in the industry. We want to help shape the future of technology management and propel the discipline forward.
Shadow IT often spreads quietly and quickly becomes a serious risk. Just look at the UK-based supermarket chain Co-op. A little-known remote maintenance tool used by an external IT provider was compromised. The result? Nearly 800 ...
TLDR. ITAM Forum has the opportunity to join the Linux Foundation as a stand-alone, self-funded project. This article covers a) What’s happening b) Why I think it’s a great move for the ITAM Forum and c) ...
From 1st November 2025, Microsoft will remove all tiered pricing for Online Services under the Enterprise Agreement. This means all customers renewing or purchasing new Online Services after this date, will receive standard level A pricing ...
In this episode, SHI and SoftwareOne delve into the critical role of relationship management in ITAM, emphasising its significance in fostering collaboration and facilitating change. We also discuss how embracing relationship management, including effective change management—can ...
AJ Wit, Mark Bradley, and Ryan Hardcastle delves into the powerful intersection of financial, environmental, and asset management. This episode reveals how integrating these practices can help organisations control costs, reduce their environmental footprint, and meet ...
John Schwartzenberger from Flexera and Kelly Yip explores the complex reality of managing major software vendors in today’s IT landscape. Gain a clear understanding of why Tier 1 vendors are so difficult to control, how SaaS ...
ITAM teams face new challenges in tracking AI software, managing dynamic licensing models, and controlling cloud costs. Without a clear strategy, organisations risk overspending, compliance issues, and a lack of visibility into AI-driven assets. Parpreet Singh ...
