The value of IT Asset Management (ITAM) is under great scrutiny, driven by siloed and conflicting stakeholder demands and the growing influence of cloud computing. IT leaders and asset managers must reimagine and modernise ITAM. Technology needs to be managed with a holistic, flexible approach that prioritises collaborative management, distributed decision making, and practices focused on value, experience, and risk.
Key Takeaways
Erosion of Value and Stakeholder Misalignment: ITAM teams feel unprepared for emerging trends due to a focus on SAM. This leads to a disconnect with stakeholders who need a broader asset management approach.
Complexity and External Pressure: Rapid changes in business, regulatory, and technology landscapes complicate ITAM maturity efforts. This necessitates shifts in strategies to adapt to modern applications, AI, and ESG considerations.
Embrace and Lead Convergence: Redefine and rebrand ITAM as Technology Management. Adopt a comprehensive approach that encompasses all technology needs, moving beyond mere cost optimisation and license compliance.
Relinquish Control: Shift the focus to providing the right data to the right people at the right time. This will foster visibility and ownership in technology decisions and hold individuals accountable for transparency and alignment.
Rethink Skills and Tools: Re-evaluate the skills and tools used. Move beyond specialised licensing skills to develop an approach that includes support from external service providers where appropriate. Additionally, look beyond traditional ITAM and CMDB tools toward more flexible, sustainable ecosystems of data.
This white paper acts as a guide to help highlight the need for ITAM’s evolution.
While some elements of this analysis may be hard to hear, it’s largely rooted in facts.
However, we here at the ITAM Forum want to lead the ITAM transformation and set up everyone for success. We welcome feedback and collaboration from all within in the industry. We want to help shape the future of technology management and propel the discipline forward.
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Podcast
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