Salesforce confirmed on its Q2 FY2027 earnings call (26 August 2026) that Agentforce now runs on Anthropic Claude via a dual-billing model: customers pay Flex Credits to Salesforce *and* separately incur Anthropic inference costs through a second invoice. Marc Benioff used the same call to push back directly on the “SaaSpocalypse” narrative — the claim that AI agents will cannibalise SaaS seats — positioning Agentforce as additive rather than substitutive. ITAM leaders need to: (a) audit current Agentforce contracts for Flex Credit consumption caps and overage triggers; (b) identify whether Anthropic API costs are being surfaced in procurement or absorbed invisibly inside IT budgets; and (c) prepare a dual-vendor spend model for CFO review before Q4 budget sign-off.
