The terms ‘Policies’, ‘Processes’ and ‘Procedures’ are ITIL battle cries and are often interchanged with each other.
It is commonly stated by experienced practitioners that implementing an IT Asset Management practice (or any other strategic IT project) is not all about technology but the development, implementation and communication of your policies, processes and procedures.
But for those not familiar with the terminology it can be a little confusing!
In my view;
A policy might contain a number of rules or statements. Processes turn policies into actions. Processes may include a number of specific procedures.
E.g. I like to visit my Grandma once a week (Policy), I catch the train to London every Friday to see her (How I execute my policy – the process). I leave the house at 9am and turn right onto the main road; I then take the second right…. (The procedure I follow to enable the process that delivers action on the policy).