Best practice
How to harness ITAM and ITSM integration
In preparation for the second module of our 12 Box Training Program next week (How to harness ITAM and ITSM integration) – I spoke with Gillian Leicester, Director at Synyega and winner of both the ITAM Professional of the Year 2015 and the ITAM Project of the Year 2015.
In this video Gillian talks about her experience working with other IT professionals beyond the SAM department and the opportunities for ITAM, ITSM and Enterprise Architecture to work together.
How to harness ITAM and ITSM Integration
Key points from Gillian
- SAM can’t work in isolation but must consider the other IT stakeholders across the business
- SAM can help de-risk and enhance Projects or Changes
- SAM should get involved with the Enterprise Architecture community and help them, with commercial information, to turn IT vision into reality in a cost effective manner
- A key step in ITAM and ITSM integration is a service request catalogue – allowing efficient delivery of requests whilst maintaining ITAM accuracy and helping execute on a reuse before buy policy.
Join us on the second module: “How to harness ITAM and ITSM integration” here: https://itassetmanagement.net/training/
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