IBM have announced a new, nicer, approach to license compliance – via the IBM Authorized SAM Provider Offering (IASP).
Well, if you search online, the internet will tell you it is an “independent auxillary storage pool” – made by IBM. It seems we’ve got to the stage where vendors are running out of acronyms!
In ITAM terms, IASP is actually a “new” approach to compliance – an alternative to traditional software license reviews. Headed up by Sanjay K Saxena, the program is run with 4 Authorized SAM Partners (ASPs) who work with customers to manage their environment proactively.
The stated objectives of IASP include:
Currently an invitation only programme, IBM are looking for customers who have:
If you feel you fit this description, it may well be worth talking to your IBM contacts to see how to get an invitation.
The SAM partner provides the specialist knowledge and skills needed to address challenges with IBM software management and compliance. This includes things like:
That can be summed up in this handy graphic:
* It’s to be noted that IBM state “certain conditions may apply”.
There are just 4 partners able to deliver IASP engagements:
Sanjay K. Saxena, Worldwide Director of the IASP program, said this is a conscious decision to “ensure that customers see it as an impartial review” and that isn’t always the case when licensing resellers are also conducting SAM engagements.
Organisations will contract with the IASP partner directly, meaning pricing and services are in the hands of the IASP, not funded by IBM.
IBM see that having access to specialised skills around IBM licensing and ILMT as a major benefit, as well as the peace of mind that comes with knowing there’s one less potential audit on the table. They are also positioning it as an optimisation tool that can help customers identify areas of over-deployment, incorrect metrics, and maximise the use of agreement benefits. I believe organisations that currently use Flexera in place of ILMT will be able to continue to do so under IASP.
This is where the IASP program could make a real difference for organisations as IBM are willing to forgo some of their usual penalties around license non-compliance. For customers in the IASP program, IBM will allow them to purchase shortfall licenses at their regular discounts AND waive the usual back-maintenance requirement. Plus, according to this Anglepoint page, there will be no full-capacity charges regardless of historical ILMT status.
Saxena mentioned that parts of the industry have gone “off-piste” when it comes to audits, with them becoming too punitive and that audits are, by their very nature, “disruptive”. This, coupled with organisations feeling that vendors aren’t doing much/enough/anything to help them remain compliant, has led to a lot of ill-feeling across customers.
Over the last 5 years, Saxena has met with “100s of customers” around the world to better understand why they’re dissatisfied and what IBM can do to turn that around; all this information has, and will continue to, feed into the design of IASP program. He said the “genesis of IBM IASP is client satisfaction” and that their aim with IASP is to create “truly delighted clients”. IBM say they will continue to meet with, and understand the challenges of, customers around the world to keep improving their program.
That’s because you’ve heard it before – from Microsoft. Their SAM Managed Service program, introduced in 2017, had very similar aims and used very similar methods and strategy. The benefits from Microsoft include:
And, as I said in my article at the time, it appeared to be a real paradigm shift for Microsoft SAM. Whether customers in the programme have found that to be the case, I’m not so sure. I do know that Microsoft’s overall SAM strategy is now looking very focused on migrating workloads into the cloud – https://itassetmanagement.net/2019/07/26/microsoft-abusing-sam/.
Having spoken further to Sanjay K. Saxena, there doesn’t seem to be the same, strong, almost all-encompassing desire to move customers to the cloud, as there can be with other vendors. Perhaps this is indicative of where IBM’s focus, and revenues, still sit – primarily with their middleware products.
From speaking with Saxena, this appears to be a genuine attempt to make SAM easier for (some of) their clients.
Of course, helping customers streamline their IBM environment, reducing technical debt, migrating to modern metrics, removing the worry about historic ILMT charges etc. will make any move to cloud much smoother – but, to quote Saxena, this is:
“Not a vehicle to another destination, but a vehicle to help customers feel even better about using IBM software”
The fact that IBM don’t fund the engagements is interesting too – meaning, in theory, the IASP partner works for the client, not the vendor.
However, if you’re invited to join the IASP program, I’d still think carefully about your current situation and plans around IBM. What are your internal capabilities around IBM? Does it make sense to pay for a 3rd party to install and manage your ILMT environment? Do you need/want another 3rd party involved in your ITAM operations?
Be aware too, of where this invitation will be sent. Will they send it to you and await your reply, or will they meet with your CIO and talk about all the wonderful things that will happen, how you’ll digitally transform and save millions, and how everything will be nice and easy? If you think your organisation fits the bill for IASP, perhaps have a pre-emptive conversation internally to state your case before the vendor gets in touch.
That said, overall, I think this program could be beneficial for many organisations. It has a strong set of benefits – expert assistance with ILMT, no retrospective compliance charges, ability to fill gaps with current commercial terms, quarterly license positions – that all look very attractive and should help an IASP customer focus on more pro-active parts of their business. However, these must be balanced against things such as costs from the IASP partner, what is required to maintain compliant participation in the scheme, and how that fits into your workflow and plans.
It’s early days for the IASP program and all the details aren’t out there, so it’s hard to know for sure but, following my conversations with Saxena, I’m cautiously optimistic that the IBM IASP program is headed in the right direction.
It’s not just Microsoft and IBM, the other half of the Big 4 software vendors are getting involved too.
Oracle have a programme; “Software Investment Advisory” (SIA) which will, apparently, help you “learn how subscription and licensing options can improve value, from consolidating your Oracle investments across siloed operations to migrating assets to the cloud”.
While SAP’s “Digital Access Adoption Program” (DAAP) isn’t quite the same thing, it does also have the more friendly vibe of their competitors. SAP have said that DAAP “will ensure that no customer will be penalized for violating license rules in the past” and “SAP has no desire to declare our customers to be “out of compliance”, but rather to partner with our customers on a journey of digital transformation”.
KPMG on-demand webinar – https://event.webcasts.com/viewer/event.jsp?ei=1256685&tp_key=66548dfe63
Anglepoint IASP page – https://www.anglepoint.com/iasp/
Oracle Software Investment Advisory – https://www.oracle.com/corporate/software-investment-advisory.html
SAP Digital Access Adoption Program – https://news.sap.com/2019/05/making-move-digital-access-adoption-program/