Name: USU Software Asset Management for SAP
Offer price: Contact USU
Application Category: SAP License Management
Author: AJ Witt
USU Software Asset Management is certified for management of SAP licenses against The ITAM Review’s SAP License Management standard
The assessment below outlines how USU Software Asset Management for SAP® Software meets the criteria for the ITAM Review SAP License Management standard:
General Observations – Aspera LicenseControl for SAP® Software
Reference Visit #1 – German Automotive Manufacturer
For this certification process The ITAM Review interviewed a USU Software Asset Management for SAP® Software customer in Germany, a large end user corporate with tens of thousands of employees.
This customer has been using USU Software Asset Management for SAP® Software for many years. It is used to manage diverse SAP systems across multiple semi-autonomous business units. This diversity was an obstacle to optimisation and was the primary motivation for deploying an SAP License Management tool. Using the tool, the customer has been able to centralise and consolidate SAP contracts and simplify the license types deployed using contractual user types. They have customised the out-of-the-box ruleset to meet their needs and cite this flexibility as a benefit of the product.
The output from the toolset is used to directly drive contract negotiations with SAP and the ability to consolidate user and account information enables further cost efficiencies through cost allocations to departments and divisions. This allocation method enables targeting and governance at a divisional level – for example highlighting divisions where licenses are allocated inefficiently.
This customer has just started using the tool to simulate and model potential migrations to S4/HANA. The ITAM Manager uses the tool in conjunction with SAP Operations consultants and cites the ability of the tool to provide a non-technical user with insight into the performance of the SAP Operations team.
They find USU service to be very flexible with a reasonable response time for questions and requests. They have made use of consultancy days with US for user training.
Overall, they are happy with the tool and are long-term users – it has clearly become an essential component in their management of software licenses.
Reference Visit #2 – Multinational Retailer
The second end user customer is multinational retailer for luxury goods headquartered in France. They have been using the product for 3 years. It was selected in a 3-way competitive RFP, winning on functionality and price. The lead user was familiar with using the tool in a previous role as a consultant and as such can be considered an expert user.
They manage approximately 4,000 users with the tool across 9 production and development systems. They also use the tool to measure indirect access. The primary motivation for deploying the system was cost management and it has delivered against this requirement. From spending in the region of €200k the tool enabled them to deliver on a target of zero additional SAP expenditure in the first year. This meant that the tool paid for itself several times over within the first year.
As with the first reference, this customer has extensively customised the standard ruleset to meet their needs. This flexibility, along with the consultancy services available from USU, is consistently called out as a great strength of the product. The customer also praised USU’s support and customer service, citing how they developed additional functionality for the product at their request. We have seen this customer-centred approach from Aspera for other products in their portfolio too.
In day-to-day usage they import data on a weekly basis from the source SAP systems. They use this data to identify optimisations to write back to SAP and work with their BASIS team to do this. The BASIS team use the tool regularly to check on inactive users and perform a bi-annual reconciliation.
One area they see for improvement is in reporting. The product does not allow standard views to be customised when performing license allocation simulations. The workaround is to export to Excel and it’s an area where the product lags behind USU’s former SmartTrack product.
Overall, they find the product “really easy to handle, really easy to deploy” and are pleased with the ROI it provides, backed up with excellent support and consultancy.