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Eight steps towards AI governance
I delivered our “Managing AI as an Asset” training course the day before the Wisdom conference last week. Thank you to those who attended and provided feedback. It will be available on the LISA platform before ... -
Crawl, Walk, Run applied to ITAM Best Practice (Practical ITAM)
Since the ITAM Forum has been working in strategic partnership with the FinOps Foundation, I’ve come to admire the Crawl, Walk, Run approach to best practices, as it allows improvements and recommendations to meet the organisation ... -
Stop Shadow IT Before It Hurts Your Business
Shadow IT often spreads quietly and quickly becomes a serious risk. Just look at the UK-based supermarket chain Co-op. A little-known remote maintenance tool used by an external IT provider was compromised. The result? Nearly 800 ... -
AI Governance Through an ITAM Lens: Treat AI as a Status Change, Not a New Asset
Managing AI in the enterprise is a team sport. In this article, I want to explore specifically what ITAM brings to the table as we enter the AI era. As I’ve mentioned in previous articles on ... -
The M&S Cyberattack: How IT Asset Management Can Make or Break Your Recovery
Marks & Spencer (M&S), the iconic UK retailer, recently became the latest high-profile victim of a devastating cyberattack. Fellow retailers The Co-Op and Harrods were also attacked. Recent reports suggest the rapid action at the Co-Op ... -
AI in ITAM: Insightful Signals from the Front Line
During our Wisdom Unplugged USA event in New York in March 2025, we engaged ITAM professionals with three targeted polling questions to uncover their current thinking on Artificial Intelligence—what concerns them, where they see opportunity, and ... -
How ISO/IEC 19770-1 Can Help Meet FFIEC Requirements
In the world of ITAM, the regulatory spotlight continues to intensify, especially for financial institutions facing increasing scrutiny from regulatory bodies due to the growing importance of IT in operational resilience, service delivery, and risk management. ... -
An Introduction to Scope 4 Emissions
Executive Summary For ITAM teams, sustainability is a core responsibility and opportunity. Managing hardware, software, and cloud resources now comes with the ability to track, reduce, and report carbon emissions. Understanding emission scopes—from direct operational emissions ... -
AI and ITAM: State of Play 2024 Research Report
In 2024, the ITAM Forum and General Interfaces conducted a global survey (On behalf of the ITAM Forum’s AI+ITAM Working Group) targeting ITAM practitioners, executives, and stakeholders to explore the growing influence of AI on the ...