-
Chatbot Turbulence: Air Canada and its Misguided AI Autopilot
Air Canada recently learned that AI chatbots cannot always be trusted… There is a lot of talk about AI within ITAM and how it can help streamline processes, save human time, improve accuracy, and reduce errors ... -
Forgotten, but not lost: the critical role of license dongle management
The following article from Abhik Chowdhury, Content Writer at OpenLM explores the critical, but often overlooked, role of license dongle management. If we take into consideration that an enterprise device has, on average, 67 applications installed, and ... -
ITAM Predictions 2024: Views from the industry
Last month we published our analysts’ predictions for what to expect in ITAM in 2024. Gazing into their crystal balls, Rich and AJ could see a year in which AI continues to mature and deliver innovations ... -
Will human capital shape the course of the tech channel in 2024?
The following article from Hayley Mooney, GM UK at Crayon explores the biggest trends shaping the tech channel in 2024, including the growing role of AI in ITAM, addressing the tech skills shortage, and the positive ... -
Podcast with Mihai Ciupala, winner of the Rising Star Award 2023
In this joint ITAM Review / ITAM Forum podcast, George Wright and Jennifer Carr join forces to interview Mihai Ciupala, Software Asset Management Specialist at _VOIS (Vodafone Intelligent Solutions). Mihai is the 2023 winner of the ... -
Unlocking the Hidden Potential of IT Asset Disposition: ITAD Maturity Assessment results
In this article we explore the results of our ITAD Maturity Assessment, conducted in partnership with Dynamic Lifecycle Innovations. Responsible disposal of IT assets is gaining increasing importance, driven by changes in working practices, regulatory requirements, ... -
"Please Mr Benioff - can I have my data back?" Slack holds customer data to ransom
Slack didn’t have the best bit of PR this week… Whoever said vendor lock in wasn’t a thing clearly has never tried to leave Slack. One CEO was left dumbfounded this week when Slack threatened to ... -
ITAMantics podcast - January 2024
Welcome to the January 2024 edition of the ITAMantics podcast. In this bumper 2-month edition of ITAMantics, George, Rich and AJ discuss the biggest ITAM stories to drop during the last two months. Stories discussed in ... -
What will be the big ITAM trends of 2024? The view from our analysts
With Blue Monday behind us, it is safe to say that 2024 is now in full swing. So, we thought now would be a good time to take stock of the current state of ITAM and ...