Vendor Audit Maturity Model

12 May 2009
2 minute read
Best practice

Vendor Audit Maturity Model

12 May 2009
2 minute read

The table below summarises the different results achieved by an organisation faced with a vendor audit depending on their maturity. Success with vendor audits is not only about having sound ITAM processes and procedures in place but also the correct attitude towards the situation, swift action, and strong negotiation.

I welcome your feedback or comments on this model or your experiences with vendor audits, either in the comments section below or by emailing me directly at alerts (at) itassetmanagement.net.


Stage
Characteristics Vendor Behaviour Likely Outcome
Denial Customer does not recognise the issue until it is too late or worse still ignores the issue hoping it will resolve itself. Heavy handed compliance tactics, back penalties, possible press exposure. Crippling penalties. For example
Suprise Audit No inventory of assets or purchase history compiled.

Vendor likely to take advantage of lack of information for revenue generation.

Taken to the cleaners. Repeat in 18 months time.

Expected Audit Anticipating an audit for some time. Have limited or incomplete audit and purchase history. Vendor uses shortfalls / missing information to negotiate upgrades or multi-year tie-in deals. Vendor-led negotiation
Prepared End user tells vendor what they have, what they need and what they want. For example Vendors typically walk away and find more lucrative audit opportunities. Customer-led negotiation.

About Martin Thompson

Martin is the founder of ITAM Forum, a not-for-profit trade body for the advancement of IT Asset Management.

He is also the author of the book "Practical ITAM - The essential guide for IT Asset Managers", a book that describes how to get started and make a difference in the field of IT Asset Management. In addition, Martin developed the PITAM training course and certification.

Connect with Martin on LinkedIn.

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