European channel partners for FrontRange Solutions appear to be receiving mixed messages from the infrastructure management vendor.
In June, FrontRange were dishing out partner awards for support, marketing and specialist expertise. Winners included CTMS, Trustmarque Solutions and Teksys.
Ian McEwan, Vice President EMEA at FrontRange Solutions, commented: “Our channel partners make up a vital part of our business at FrontRange, and it is only right that we recognise their contribution to our success.”
Only a month later, it is reported that FrontRange have slashed partner support margins and doubled the cost of remaining a partner.
An unnamed source said;
“Most Partners are appalled by the manner in which this has been dealt with. The annual subscription has been doubled and the support revenue almost halved – and any enquiries are met with ‘take it or leave it’. Partners have been given around 12 days to do just that, and that includes those that have worked with Centennial for many years to build up a substantial client portfolio for them. We just don’t think FrontRange understand the Partner Channel nor what we have done for them.”
Bad news for FrontRange partners, good news for FrontRange’s competitors who must be rubbing their hands with glee.