Read Part 1 in our series of articles on SAM tools here.
This is a tough call to make, as everyone’s needs are different. Let’s assume an organisation wants a solid ‘all-round’ SAM tool that has both desktop, sever, virtual capabilities. Whilst they may not specialise on one single aspect of software asset management, it may tick all the boxes you need in some form (in no particular order);
You may already have a number of solutions already in place, like a Service Management tool, Mobile Device Management solution or a separate Asset Management tool. Will adding a SAM tool into that mix fit within your environment, or will there be compatibility issues? They are important factors to consider as the organisation will already have invested money in the existing solutions, so will want all tools to work with, or at least in parallel with each other.
If the SAM tool in question has an agent, you also need to consider changing the image that is loaded onto machines so that all new machines automatically have the SAM tool agent installed from the moment they are built. It’s a small change to make, but it will impact on your new build process.
Another thing to consider when thinking about the impacts on the IT environment is how the SAM tool will be displayed on local machines. If an agent is involved, then sometimes this can be viewed via the program features or add/remove programs on Windows machines. Consideration must be taking for those with admin rights, as they may have the ability to remove the agent from the machine, thus effectively removing him or herself from the SAM program.
There are a number of key points to remember when picking a tool;
There are hundreds of points that could be in the checklist above, but we’ve picked out the most important points to consider. Procuring and implementing a SAM tool is a unique experience for each organisation. The principles of the implementation processes are the same, but the environment in which the tool is being integrated into differs every time. Organisations typically want the same outcome from a SAM tool, to be compliant, manage their software licenses better and also to save money. However, the methods and approaches used to achieve those goals vary due to the difference in personnel, IT environment and also the IT Asset Management (ITAM) estate.
The tool is worthless without the people and processes to manage it.
The ITAM Review is hosting a ‘Tools Event Day’ in New York on Wednesday 28th January 2015. This is a great opportunity for ITAM Review readers and end-users to come see ITAM Tools in action, and speak to the tool vendors. You can find out more information about this and the rest of our New York event lineup here!