Episode 98: CMDB, Service Graph and managing digital services

In this podcast I spoke with Simon White and Jerry Yiu from ServiceNow. We discussed the modern role of a CMDB, Service Graphs and how organisations can benefit from a business view of technical data. Topics :

Written by: Martin Thompson

Published on: November 19, 2020

In this podcast I spoke with Simon White and Jerry Yiu from ServiceNow.

We discussed the modern role of a CMDB, Service Graphs and how organisations can benefit from a business view of technical data.

Topics :

What is a CMDB
Service Graph
What business value does a CMDB provide
How CMDB and ITAM work together
Maintaining accuracy, and therefore confidence, in CMDB

Come and speak to the team at ServiceNow via their virtual booth at our upcoming Wisdom Online APAC 2020 event on Tuesday 24th & Wednesday 25th November, which is free to attend. Click here to learn more.

About Martin Thompson

Martin is the Executive Director of ITAM Forum, a not-for-profit trade body dedicated to advancing IT Asset Management. He is also the founder of LISA, a training platform for ITAM, SAM and software licensing professionals. He is the author of Practical ITAM: The Essential Guide for IT Asset Managers, a practical book for those looking to get started and make a measurable difference in the field. Martin also developed the PITAM training course and certification. Connect with Martin on LinkedIn.

Episode 98: CMDB, Service Graph and managing digital services

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