Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

SAM, Best Practice

Software Asset Management – Tips From The Trenches (Part 2)

Welcome back! Following on from my previous post, here are my next top tips for Software Asset Management. Tip 3: Read the EULA! The EULA, ... Read more

Written by: Vawns Murphy

Published on: January 7, 2014

SAM Best Practice

Software Asset Management – Tips From The Trenches (Part 1)

Software Asset Management (SAM) is a key process for any organisation to meet its legal, financial and reputational responsibilities. The ITIL definition for SAM is ... Read more

Written by: Vawns Murphy

Published on: November 14, 2013